Customer Service & Policies

For Quantity Discount Please call for bulk quantity and discount 920.262.9393 Customer Comments: You are encouraged to read our Terms & Conditions before you place your orders. Once you have placed your orders, we assume that you have already read and thoroughly understand and accept the terms and condition stated herewith. General: Pricing and availability are subject to change without notice. MicroNet has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and MicroNet is not responsible for any errors contained therein. Quantity limit for order may apply on certain Items. We ship orders through the services provided by UPS: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UP Next Day Air We will not be responsible for the delay in delivery by UPS service. In the event of a delay, the Customer Service Department will track the order with UPS. Refused or undeliverable shipments will be subject to a 25%, in addition to applicable shipping fees, insurance fees, and any losses incurred by us. Extra shipping charges may be applied to orders that include large size products such as monitors, cases, speakers, and printers. Our Sales Department will contact you for further details if this is applicable. International Orders: We do not accept International orders. Payment: We accept Visa / Master There will be no surcharge for the use of credit cards. All invoice are due and payable when received. An interest rate of 1.5% will be added to any past due account or invoice. There will be a $25.00 service charge on all returned checks. Any returned check not paid within 30 days, or any stopped check are subjected to charges equivalent to three times the amount of the check plus collection fees. Any unpaid financial charges will void any warranties. Collection Fees: Customer agrees to pay all collection fees, including attorney's fee and accounting costs, if such are required. Cancellation, Refunds, Returns & Replacement Policy: CLAIMS MADE WITHIN SEVEN DAYS OF PURCHASE Once the order is placed can be cancelled only if customer agrees and pay *25% restocking fee, and any labor work completed. *No refund for shipping & handling charges A 25% restocking fee will be charged on all special order items. CLAIMS MADE AFTER SEVEN DAYS OF PURCHASE: Absolutely no refunds/cancellation/returns after 7 days for any kind of claim. Return Merchandise Authorization: All claims for shortage, manufacturers' defects, shipment error, incompatibility, or incorrectly ordered merchandise must be made within Seven (7) calendar days from the invoice date. Please call 920.262.9393 for a Return Merchandise  We reserve the option to accept or reject non-defective returns. All Merchandise/return must be in good working order with all the original packing including manual and software diskettes. Labor costs, programming and other service related costs and special order items are non refundable. Items returned in used or altered condition will not be accepted. You will be solely responsible for paying all return freight costs and insurance either defective or non-defective merchandise. It is recommended that all returns be made via a traceable carrier such as UPS or Certified Mail as MicroNet is not responsible for items that are misdirected or lost in shipment. We do not accept any shipments without a valid RMA. Merchandise is subject to testing before replacement will be issued. We reserve the right to issue credits or refunds in exchange for returned merchandise, or to replace merchandise with new or repaired, used, or reconditioned parts. All credits will be issued within 27 business days once we confirm that this is the only solution to solve your return. All non-product related fees such as shipping, transaction, payment processing, and insurance are not refundable. Our liability shall be limited to the invoiced value of the merchandise or its replacement. Defective Products: Defective products will be accepted only for replacement or repair, at our discretion, within 7 days from the invoice date. Our technical support department prior to issuing a return authorization must deem a defective product so. Manufacturer restrictions do apply and are outlined in our return policy. Terms of the manufacturer's warranty apply from day one Warranty Information policy: All warranties begin from the date of invoice or sales recipe. Original Invoice must be required for all warranty service by MicroNet. All motherboards, computer components, and peripherals have a 15 day warranty through MicroNet. Additional Warranty issues arising must be taken up with directly with the manufacturers. All CPUs and Memory Modules have a "replacement only" warranty and must be returned for exchange within the warranty period assigned to each brand and type of CPU with in 15 days from date of invoice. All OEM CPU's carry a 14 day warranty ONLY! Retail CPU's are covered by the manufacturer. The warranty does not cover abuse, broken or bent pins, and burnt CPU's. We are not responsible for any accidents that occur during installation of CPU purchased by customer. Product is shipped to the manufacturer upon receipt. Product remains at manufacturer's location until resolved. Product then is returned to us and shipped via standard service. It reduces time to send directly to Manufacturer for warranty issues. Additional warranties, if any, will be through the manufacturer. All software or Hardware warranties regarding compatibility with other hardware or software products, merchantability and fitness for a particular purpose, or the ability of a product to meet the customers needs, are granted solely by the publisher or manufacturer of the products. MicroNet is not responsible for any compatibility issue. Merchandise must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories. No warranty by MicroNet shall apply to any merchandise, which have been modified or damaged by the customer. Merchandise that is defective due to misuse, neglect, or improper installation is not covered under the warranty. We are not responsible for any damages incurred to customer's equipment or data resulting from an improper installation. TECHNICAL SUPPORT INFORMATION: Our Technical Support Department will do its best to answer all pre-sales and post-sales questions. Due to the variety of the product categories, brands and manufacturers, technical specifications and standards, we do not guarantee the support and advice provided by our department will work in each case. Your may be required to seek assistance from the manufacturers' technical support Reasonable fees shall be charge for any service perform beyond that require of MicroNet under the warranty. Repair not covered by warranty are billable. Software configurations and other software related services are also billable. Limitation of Liability: In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with this agreement including, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages. Product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. MicroNet sell to end users only. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. In no event shall we be liable for any programs or data stored in or used in conjunction with any merchandise sold, the cost associated with recovering such programs or data, or any incompatibilities between the merchandise sold and any hardware or software used by the customer. In no event shall we be liable for any expenses incurred by the customer for any installation done by someone other than us. In no event shall MicroNet have liability (whether under the theories of breach of contract or warranty, negligence or strict liability) in excess of the purchased price paid for the goods. Copyright© 1996-2004 MicroNet. All rights reserved.