On-site Computer Repair since 1998
We are the most prepared and equipped on-site Computer Consultants in Watertown.

Our on-site computer repair services include software trouble shooting and hardware repair of all IBM compatible brands including DELL, HP, Sony, IBM, Compaq, Toshiba, Gateway and "no name" brands.  We are experts at DSL and Cable Modem setup and can quickly resolve DSL/Cable Modem connectivity and sharing issues.   We can professionally setup your peer-to-peer network with file and printer sharing at very affordable rates.

Other IT Companies often hire us to do their work  Due to our  experience,  we can maintain entire networks with regular maintenance visits and remote monitoring at a fraction of the cost of hiring fulltime IT staff.

The Same Tech Every Time from an Organization you can Trust

While other organizations have "many"  technicians, we are a full-time team of dedicated technicians. You will always have the same friendly tech and never have to re-explain your situation.  We take personal responsibility for our work.  As a team, we can efficiently solve complex problems and execute large projects quickly.

Support contract
In today's business environment, personal computer systems play a key role in data management and storage. However, a simple computer malfunction can cause a small crisis, or even shut-down an entire business. The problem is amplified if you don’t have a company in place to quickly resolve the crisis. The answer is a support contract from a reliable, long-standing computer service company that can meet your business computer demands.

What is a support contract? A support contract is a means for small businesses, corporations, or government facilities to receive reliable, high quality service and support at discount prices.

Why purchase a support contract? If you could hire a reliable, highly qualified computer service technician, and only had to pay for the exact number of hours that he/she actually worked, regardless of how infrequent his/her services may be needed, would you do so?

What does a support contract cover? A support contract covers all labor required to maintain, upgrade, support, or service the computer equipment and software within your company. Telephone support, depot upgrades and repairs, remote dial-up support and on-site service calls are all covered by MicroNet support contracts. MicroNet provides on-site support to Dodge and Jefferson County.

What is not covered by a support contract? All non-labor costs, including hardware, software, accessories, and consumables are not covered by support contracts. However, MicroNet offers a variety of third party warranties that extend most computer manufacturers’ warranties. Please ask our sales department for details on our extended warranties.

Support contracts available? MicroNet Computers offers On-Site or "Network Support Contract" The Network Support Contract covers all network services and support needed to maintain networked systems.

What is the cost of a support contract? MicroNet Computers offers support contracts in blocks of time. The "Time Block Support Contracts" are sold in 5,10,15,20,30,40 and 50 hour blocks. The larger time blocks offer the greatest savings. The contracts are based on MicroNet Computers' hourly Service fee of $89.95/hour.

Does a support contract really save my company money? In addition to the immediate per hour savings, you also save money because only the actual time needed to service the equipment is deducted from the support contract. There are no minimum time charges on our support contracts. For example, if your company did not have a support contract and requested that MicroNet send a network technician to your site for a job which only took 25 minutes to complete, your company would be billed for a full hour of labor. MicroNet, like most computer service companies, have a one hour minimum charge for on-site service. Minimum service times do not apply to service repairs covered by a support contract.

What reaction time will my company receive for on-site support? The on-site response time for contract services will depend upon the customer’s needs. The response times and their corresponding billing ratio to contract hours are defined in the following table.

 All efforts are made by the service department to correct all problems as quickly and effectively as possible.

How can my company purchase a support contract? To purchase a support contract, or for more details about the contracts we offer, simply contact your MicroNet Sales Representative at (920) 262-9393.